“Customer service is a leadership issue,” said author and CX consultant Micah Solomon in a 2018 Forbes article. “It requires…
We are often asked about how organizations can optimize the value of their Learning & Development or training programs, with…
In a recent Harvard Business Review article by J. Keenan, the relative importance of “likability” in the sales process was…
When involved in selling, it is critical that we truly understand our customers’ needs, interests and priorities. Otherwise it is…
In a recent article published by Insurance Business Magazine, Ruth Calabrese, president of Ruth Calabrese Leadership Coaching, shared some good…
At the outset of each new year it is common for business organizations to set new revenue-growth goals, and people…
How often must we remind our customers of the value we bring to the table? Is a once-per-year reminder sufficient?…
In a daily sales training tip from makingthenumbers.com, author Jack Falvey suggests that leadership has always been group selling, and…
In a past post we shared some ideas for assessing the quality of your organization’s team meetings. Specific things to…
In a recent article posted on LinkedIn, Bill Paul, Director of Business Development for PC Construction for Northern NE, shared…