A strategically balanced performance management plan is a key component of effective sales management. The most successful approach not only…
Our previous post shared some interesting (though possibly disappointing) data about the Customer Experience (CX), and posed some straightforward questions…
People readily say that a successful business must provide “good” customer service or a pleasant customer experience (CX). However, you…
As noted in a previous post, it’s important to recognize that the culture of any given enterprise is a reflection…
You may be familiar with the name John Wanamaker, who was a highly-successful retail business man and considered a marketing…
“Customer service is a leadership issue,” said author and CX consultant Micah Solomon in a 2018 Forbes article. “It requires…
We are often asked about how organizations can optimize the value of their Learning & Development or training programs, with…
In a recent Harvard Business Review article by J. Keenan, the relative importance of “likability” in the sales process was…
When involved in selling, it is critical that we truly understand our customers’ needs, interests and priorities. Otherwise it is…
In a recent article published by Insurance Business Magazine, Ruth Calabrese, president of Ruth Calabrese Leadership Coaching, shared some good…