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Category: need assessment

Bridging A Big Sales Process Gap

February 3, 2023 pdonehue

In a recent blog post, Author Dave Brock shares some great perspective on the danger sellers face when “rushing to…

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Posted in: Closing the sale, need assessment, Uncategorized Filed under: assessing customer needs, closing the sale, need assessment, sales process gap

I Keep Six Honest Serving Men…

December 2, 2021 pdonehue

You may be familiar with Rudyard Kipling’s poem “I Keep Six Honest Serving Men,” which begins as follows: I keep…

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Posted in: need assessment, Selling skills Filed under: alan macnaughton, how to assess a buyer's needs, how to assess customer needs, how to assess needs, how to assess needs in sales, selling skills

Ready, Fire, Aim?

January 5, 2018 pdonehue

In a recent LinkedIn article, Dinah Olanoff, Executive Director of Senior Living Residences, noted that sales people must build relationships…

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Posted in: need assessment, selling relationships, Selling skills Filed under: building relationships in sales, establishing personal value, how to connect with buyers, how to sell more effectively

Sales Malpractice!

July 19, 2017 pdonehue

Defined as “prescribing medicine or medical treatment without sufficient knowledge of the patient’s condition,” medical malpractice can have devastating effects.…

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Posted in: need assessment, Selling skills Filed under: always do what is best for the customer, customer experience, customer need assessment, cx, how to assess customer needs, sales malpractice, selling process, selling skills

Customer Needs: One Size Does Not Fit All!

May 25, 2017 pdonehue

Alec’s Shoes is one of New England’s most successful independent shoe stores, offering a great selection of athletic footwear, men’s…

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Posted in: customer experience, customer service, need assessment Filed under: CNA, customer experience, customer need assessment, cx, how to assess a buyer's needs

Are You Interested?

March 2, 2017 pdonehue

Whether you are a sales manager, business executive or business owner, becoming “interested” is an important component of driving your…

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Posted in: Business Development, customer engagement, need assessment Filed under: assessing needs, building better professional relationships, how to impact others, interested versus interesting, probing skills

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Optimize Outcomes with Personal Coaching

Picking up where traditional training programs leave off, coaching can help people turn learned concepts and personal strengths into positive action.

Ideal for sales managers, sales professionals, business leaders, and professional service providers.

Flexible scheduling options, tailored programming and proven results!

 

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Remote Skills Development!

Given that on-site programs can involve costly and disruptive travel and down-time, and that many sales teams are geographically-deployed, we have developed highly-interactive and effective methods of conducing remote training programs, which sales leaders and sales teams of all types and tenure levels have rated as national best.

People need development if they are to grow and succeed. Our virtual programming enables people to entertain fresh ideas, share best practices, and continually improve their skills without the need for costly and disruptive travel.

Watch both performance and engagement levels soar as your team refines their approach with a spirit of continuous improvement.

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Expert Facilitation

Our versatile facilitation services can help you organize and conduct dynamic events or meetings in which people are actively involved and engaged.

On-track discussions, innovative activities, action planning, and clearly-identified next steps are all part of our approach, which will help your functions take on a new level of effectiveness, saving time while enhancing the experience for all.

You can also opt for support with pre-event planning, which will help you to take an outside-the-box look at program structure and inclusions, and also help to ensure alignment with strategic goals and objectives.

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