Your one-stop for improving sales, business development, sales management, employee engagement, marketing and business communication, Paul Charles & Associates helps people sell more and communicate better with colleagues, customers, and the marketplace.
We work with and support organizations of all sizes and types, including Tech, IaaS/SaaS, Professional Services, Financial Services, Healthcare, Pharma, Media, Manufacturing, Retail, Construction, Hospitality, and more...
You can select from a wide range of time-tested, customized services, including consulting, training, coaching, marketing communication and business development support, speaking, and facilitation.
"To win in the marketplace you must first win in the workplace"
— Doug Conant
Employee engagement and customer engagement have been identified as top priorities by 90% of U.S. CEO's. But a cohesive plan is necessary in order to achieve measurable results. More...
Clients of all sizes and types have realized significant ongoing benefits from our work, ranging from more effective on-boarding to increases in new and recurring revenue.
We are proud of our many long-standing client relationships, some lasting fifteen-or-more years. We look forward to the possibility of adding your name to the list!
You’ll receive five or six electronic newsletters per year, each filled with fresh ideas and perspectives on sales, sales management, customer experience, team engagement, marketing and business communication.
An English proverb says, “Cometh the hour, cometh the man.” It’s the idea that the right leaders will emerge or step up during times of crisis.
For many years we have shared data substantiating the fact that a person’s direct supervisor at work has a greater impact on that person than anyone else. So, it’s not just CEO’s or top management, but rather leaders at all levels that must step-up to engage and support people during this time of need.
A March 23rd Gallup article reinforced this point. “The supervisor or manager is the key conduit…” the article stated. “Only the direct manager can know each employee’s situation, keep them informed, and adjust expectations, coaching and accountability to inspire high performance.”
The question then becomes, how might we lead and inspire employees during this pandemic that’s creating anxiety and uncertainty everywhere?
The article provided some straightforward guidelines.