Leveraging many years of experience working with organizations of all types and sizes, we can quickly recognize the unique demands of your sales, sales management, employee engagement, communication, and marketing-related processes, and help you identify the best opportunities for improvement.
Would you like to improve your current sales process, take a more systematic approach to managing and leading your sales team, or enhance your on-boarding process? Our consulting and training programs can help with all phases of sales management, from ramp-up to team motivation and retention, or long-range strategic planning. Read more | Contact Us
The pursuit of new business often becomes an ad-hoc, reactive or procrastinated activity, thus yielding sub-optimum results. Whether just starting out or trying to move your current organization or professional services practice to the next level, identifying, attracting, and retaining clients is a key activity. We can help you or your BDR team jump-start your effort starting today! Read more | Contact Us
We all depend on written business communication to get our message across to clients, prospects, and staff, and you can depend on us to deliver professional, on-time marketing communication and copywriting solutions. We can help with press releases, social media or web content, sales correspondence, white papers, newsletters, and all forms of marketing material. Read more | Contact Us
The business world has never been more customer-driven, and the customer experience (CX) is considered today's leading differentiator. Let us work with you to create consistent customer service and support that will delight your customers or clients. Unique training and coaching options for healthcare and hospitality organizations are available. Read more | Contact Us
Engaged employees are twice as productive and four times as loyal; but only 30% of the US workforce is engaged! As a Certified Engagement Practitioner (CEP) we can help you engage people to focus on the actions most likely to yield desired results. Our approach is research-and-experience-based, and designed to deliver an ongoing ROI. Read more | Contact Us
Ideal for those who would like to reduce miscommunication, improve managerial skills, run better meetings and teleconferences, make more persuasive presentations or "communicate up" more effectively. Getting your point across to your audience in exactly the right way can be challenging. We can help you plan and consistently deliver a more compelling message. Read more | Contact Us
A seasoned professional, Paul Donehue's interactive style engages audiences of all types, and will help you organize and run dynamic meetings in which people are actively involved and productive. Whether facilitating or speaking, he presents new ideas in a positive way that inspires attendees to adopt fresh perspectives and a collaborative spirit. Read more | Contact Us
Pursue self-development, consider new ideas, learn new skills or refine existing ones in a convenient, self-paced environment. Presented in a positive, straightforward style, these courses contain state-of-the-art fundamentals that have been consistently tested and highly-rated by audiences of all types. Read more...
Professional Services Programming
Working and consulting with professional service providers—including financial advisory teams, law firms, accounting firms, consulting firms—has become a specialty. We can help you address and improve all aspects of new business development, marketing and client communication, client retention, referral-network management, practice growth and management. Contact us to discuss options.
Supported by The Enterprise Engagement Alliance and a strategic alliance with Gallup, this approach is based on extensive research confirming that engaging people to achieve goals requires more than an ad-hoc approach. Organizations getting the best results apply a systematic series of steps, which are outlined in this executive summary and explained in the video to your left. This proactive, approach will help you achieve your short-term and long-term objectives while achieving a tangible ROI.
Some of the steps involved are:
- Gaining top management support and buy-in
- Developing realistic, achievable, and measurable goals
- Effectively assessing the people and the playing field to identify the best opportunities for improvement
- Creating a formal engagement business plan and targeted return on investment, and measuring progress throughout implementation
- Making sure people have the knowledge and skills needed to succeed
- Incorporating consistent, two-way communication and an integrated recognition plan
Restaurant Sales & Customer Service
Would you like to apply a proven approach to engaging customers and employees that is geared specifically toward enhancing the ordering and dining experience as well as team productivity and morale?
We can help you develop your staff in a unique way by teaching them how to apply strategic communication and key customer service fundamentals. You'll see productivity and profitability rise, along with measurable improvements in:
- Team retention/lower turnover
- Customer experience (CX!)
- Sales growth, and more!