It seems improving the “Customer Experience” (CX) has been an increasingly common business priority over the past few years. It…
It’s a simple fact – too many sales people talk too much and listen too little. While it may come…
Our previous post shared some interesting (though possibly disappointing) data about the Customer Experience (CX), and posed some straightforward questions…
People readily say that a successful business must provide “good” customer service or a pleasant customer experience (CX). However, you…
“Customer service is a leadership issue,” said author and CX consultant Micah Solomon in a 2018 Forbes article. “It requires…
In a recent article, author and speaker Tammay Vora shared an excellent graphic summary (below) of a Tom Peters podcast…
Burnout can occur at every level of an organization – from top to bottom, and it’s commonly found among customer…
Dealing with upset or angry customers can be challenging, and the stakes can be high. Here’s a simple infographic outlining…
Improving the “Customer Experience” (CX) has become a top priority for the vast majority of organizations this year, says the Forrester…
Defined as “prescribing medicine or medical treatment without sufficient knowledge of the patient’s condition,” medical malpractice can have devastating effects.…