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Tag: driving customer experience

5 Customer Service Questions for Business Leaders

April 12, 2019 pdonehue Leave a comment

“Customer service is a leadership issue,” said author and CX consultant Micah Solomon in a 2018 Forbes article. “It requires…

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Posted in: customer service Filed under: building a customer-centric culture, customer experience, customer service, driving customer experience

Customer Experience Drivers?

November 4, 2017 pdonehue Leave a comment

Many companies have high customer satisfaction rates but have a difficult time translating the high satisfaction-levels into action. This problem…

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Posted in: customer engagement, customer experience Filed under: customer experience drivers, customer satisfaction, driving customer experience, measuring the drivers of customer satisfaction

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