As you may know, “listening” is considered to be the most important communication skill, and it is also the most…
In a recent edition of MakingTheNumbers.com, author Jack Falvey wrote, “Let them talk! Selling is not telling!” Falvey went on…
The best sales presentations contain the right mix of information flow and interactivity, and are uniquely balanced to best fit…
Miscommunication can be a costly occurrence. Defined simply by Merriam Webster as failure to communicate clearly, the causes of miscommunication…
In their book “How to Communicate,” Patrick Flanning, Matthew McKay, Ph.D., and Martha Davis, Ph.D. discuss group meetings and the…
Business owners, executives, and sales managers often ask about the value of running sales or team meetings, and we’ve found…
Nearly 20 million meetings occur in the U.S. each business day, and research indicates that over half of this meeting…
Dealing with upset or angry customers can be challenging, and the stakes can be high. Here’s a simple infographic outlining…
Most people agree that when making outbound prospecting calls we only have a few seconds to make an impression on…