Our previous post shared some interesting (though possibly disappointing) data about the Customer Experience (CX), and posed some straightforward questions…
People readily say that a successful business must provide “good” customer service or a pleasant customer experience (CX). However, you…
“Customer service is a leadership issue,” said author and CX consultant Micah Solomon in a 2018 Forbes article. “It requires…
Burnout can occur at every level of an organization – from top to bottom, and it’s commonly found among customer…
In a recent LinkedIn article, author and speaker Don Peppers identified the following six leadership behaviors that enable an organization…
Dealing with upset or angry customers can be challenging, and the stakes can be high. Here’s a simple infographic outlining…
Alec’s Shoes is one of New England’s most successful independent shoe stores, offering a great selection of athletic footwear, men’s…
There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one…
People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In…