Customer Experience Drivers? November 4, 2017 pdonehue Many companies have high customer satisfaction rates but have a difficult time translating the high satisfaction-levels into action. This problem… Continue Reading →
Driving CX: The Customer Experience October 23, 2017 pdonehue Improving the “Customer Experience” (CX) has become a top priority for the vast majority of organizations this year, says the Forrester… Continue Reading →
5 “I’s” in Team: Engagement October 15, 2017 pdonehue The business world has begun to see the deep connection between employee engagement and customer experience, productivity and profit. Simply… Continue Reading →
Grow Revenue With Strategic Customer Engagement May 14, 2017 pdonehue There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one… Continue Reading →
CX: Realities & Pitfalls May 6, 2017 pdonehue People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In… Continue Reading →
Are You Interested? March 2, 2017 pdonehue Whether you are a sales manager, business executive or business owner, becoming “interested” is an important component of driving your… Continue Reading →
Remind Me February 25, 2017 pdonehue How often should / must we remind our customers of the value we bring to the table? Is a once-per-year… Continue Reading →