You may be familiar with Rudyard Kipling’s poem “I Keep Six Honest Serving Men,” which begins as follows: I keep…
We have seen a steady business communication trend in which people over-rely on email as a means of communicating with…
Given the uncertainty and, in many cases, stress associated with the current global environment coupled with the rapid pace of…
In a recent presentation, Gallup shared some powerful data on why an organization’s managers are so important. “Managers are the…
As organizational leaders or managers we may feel comfortable with the decisions we make. However, it can be helpful to…
The Summer 2021 installment of the Fortune/Deloitte CEO Survey finds that “CEOs have bold plans that evolved from their hope…
Past posts have identified the surprising costs of miscommunication within businesses large and small. Taking a more specific view of…
Many business owners, managers and salespeople tell us that eighty-percent of their business comes from twenty-percent of their customers. The…
We all know that “change” within our business organizations is not always well received, and instead is met by the…
In a recent blog post, Peter Diamandis, founder of XPRIZE Foundation, shared some straightforward guidelines for crafting the best emails…