“A” Is For Attitude! June 17, 2017 pdonehue Selling is a people business. People buy from people, and most often, from people that they like. But what makes… Continue Reading →
Customer Needs: One Size Does Not Fit All! May 25, 2017 pdonehue Alec’s Shoes is one of New England’s most successful independent shoe stores, offering a great selection of athletic footwear, men’s… Continue Reading →
Grow Revenue With Strategic Customer Engagement May 14, 2017 pdonehue There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one… Continue Reading →
CX: Realities & Pitfalls May 6, 2017 pdonehue People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In… Continue Reading →
Know Your Customer February 17, 2017 pdonehue I don’t think it was by chance that Arthur “Red” Motley’s well-known and frequently cited fifteen-word definition of the selling… Continue Reading →
Sales Call Frequency: How Often is Too Often? January 2, 2017 pdonehue People often ask, “How many sales calls can we make on a prospect before going over the line?” Here are… Continue Reading →