Defined as “prescribing medicine or medical treatment without sufficient knowledge of the patient’s condition,” medical malpractice can have devastating effects.…
“Looking for the No” is a common phrase in the selling world. In the process of probing for a customer’s…
Frank Edwin “Tug” McGraw Jr. was a Major League Baseball relief pitcher and the father of country music singer Tim…
Too many selling presentations focus on “what we do or what we offer.” In other words, if we’re not careful,…
Selling is a people business. People buy from people, and most often, from people that they like. But what makes…
John Wanamaker once said, “Half the money I spend on advertising is wasted; the trouble is, I don’t know which…
Alec’s Shoes is one of New England’s most successful independent shoe stores, offering a great selection of athletic footwear, men’s…
The following reprint of today’s “makingthenumbers.com” sales tip is a solid testimonial to the importance of probing, trial closing, and…
There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one…
People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In…