Does “LX” Drive CX? February 6, 2020 pdonehue In a recent article published by strategy-business.com, some excellent perspective on leadership’s role in driving the customer experience (CX) as… Continue Reading →
Driving CX: The Customer Experience October 23, 2017 pdonehue Improving the “Customer Experience” (CX) has become a top priority for the vast majority of organizations this year, says the Forrester… Continue Reading →
Grow Revenue With Strategic Customer Engagement May 14, 2017 pdonehue There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one… Continue Reading →
CX: Realities & Pitfalls May 6, 2017 pdonehue People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In… Continue Reading →