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Tag: driving customer experience

5 Customer Service Questions for Business Leaders

April 12, 2019 pdonehue

“Customer service is a leadership issue,” said author and CX consultant Micah Solomon in a 2018 Forbes article. “It requires…

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Posted in: customer service Filed under: building a customer-centric culture, customer experience, customer service, driving customer experience

Customer Experience Drivers?

November 4, 2017 pdonehue

Many companies have high customer satisfaction rates but have a difficult time translating the high satisfaction-levels into action. This problem…

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Posted in: customer engagement, customer experience Filed under: customer experience drivers, customer satisfaction, driving customer experience, measuring the drivers of customer satisfaction

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Optimize Outcomes with Personal Coaching

Picking up where traditional training programs leave off, coaching can help people turn learned concepts and personal strengths into positive action.

Ideal for sales managers, sales professionals, business leaders, and professional service providers.

Flexible scheduling options, tailored programming and proven results!

 

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Remote Skills Development!

Given that on-site programs can involve costly and disruptive travel and down-time, and that many sales teams are geographically-deployed, we have developed highly-interactive and effective methods of conducing remote training programs, which sales leaders and sales teams of all types and tenure levels have rated as national best.

People need development if they are to grow and succeed. Our virtual programming enables people to entertain fresh ideas, share best practices, and continually improve their skills without the need for costly and disruptive travel.

Watch both performance and engagement levels soar as your team refines their approach with a spirit of continuous improvement.

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Expert Facilitation

Our versatile facilitation services can help you organize and conduct dynamic events or meetings in which people are actively involved and engaged.

On-track discussions, innovative activities, action planning, and clearly-identified next steps are all part of our approach, which will help your functions take on a new level of effectiveness, saving time while enhancing the experience for all.

You can also opt for support with pre-event planning, which will help you to take an outside-the-box look at program structure and inclusions, and also help to ensure alignment with strategic goals and objectives.

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