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Tag: customer experience

Customer Needs: One Size Does Not Fit All!

May 25, 2017 pdonehue

Alec’s Shoes is one of New England’s most successful independent shoe stores, offering a great selection of athletic footwear, men’s…

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Posted in: customer experience, customer service, need assessment Filed under: CNA, customer experience, customer need assessment, cx, how to assess a buyer's needs

Grow Revenue With Strategic Customer Engagement

May 14, 2017 pdonehue

There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one…

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Posted in: customer engagement, customer experience, customer service Filed under: customer experience, cx, how to improve customer service, how to improve the customer experience

CX: Realities & Pitfalls

May 6, 2017 pdonehue

People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In…

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Posted in: customer engagement, customer experience, customer service, NPS Filed under: client retention, customer experience, customer retention, customer service, cx, how to improve customer service, how to improve the customer experience, the value of customer service

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Optimize Outcomes with Personal Coaching

Picking up where traditional training programs leave off, coaching can help people turn learned concepts and personal strengths into positive action.

Ideal for sales managers, sales professionals, business leaders, and professional service providers.

Flexible scheduling options, tailored programming and proven results!

 

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Remote Skills Development!

Given that on-site programs can involve costly and disruptive travel and down-time, and that many sales teams are geographically-deployed, we have developed highly-interactive and effective methods of conducing remote training programs, which sales leaders and sales teams of all types and tenure levels have rated as national best.

People need development if they are to grow and succeed. Our virtual programming enables people to entertain fresh ideas, share best practices, and continually improve their skills without the need for costly and disruptive travel.

Watch both performance and engagement levels soar as your team refines their approach with a spirit of continuous improvement.

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Expert Facilitation

Our versatile facilitation services can help you organize and conduct dynamic events or meetings in which people are actively involved and engaged.

On-track discussions, innovative activities, action planning, and clearly-identified next steps are all part of our approach, which will help your functions take on a new level of effectiveness, saving time while enhancing the experience for all.

You can also opt for support with pre-event planning, which will help you to take an outside-the-box look at program structure and inclusions, and also help to ensure alignment with strategic goals and objectives.

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