CX: Realities & Pitfalls May 6, 2017 pdonehue People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In… Continue Reading →
Remind Me February 25, 2017 pdonehue How often should / must we remind our customers of the value we bring to the table? Is a once-per-year… Continue Reading →