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Tag: customer retention

CX: Realities & Pitfalls

May 6, 2017 pdonehue

People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In…

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Posted in: customer engagement, customer experience, customer service, NPS Filed under: client retention, customer experience, customer retention, customer service, cx, how to improve customer service, how to improve the customer experience, the value of customer service

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