Helping clients sell more and communicate better with colleagues, customers, and the marketplace

Home
Services
About Us
Blog
Resources
Contact Us

Category: NPS

CX: Realities & Pitfalls

May 6, 2017 pdonehue

People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In…

Continue Reading →

Posted in: customer engagement, customer experience, customer service, NPS Filed under: client retention, customer experience, customer retention, customer service, cx, how to improve customer service, how to improve the customer experience, the value of customer service

Know Your Customer

February 17, 2017 pdonehue

I don’t think it was by chance that Arthur “Red” Motley’s well-known and frequently cited fifteen-word definition of the selling…

Continue Reading →

Posted in: customer experience, NPS Filed under: customer loyalty, customer needs, customer relationships, know your customer, need assessment, NPS

Subscribe to this Blog!

Subscribe today and you’ll receive monthly e-mail updates featuring our latest posts.

Subscribe to our Newsletter!

You’ll receive four or five issues per year via email, each filled with fresh ideas and perspectives on sales, sales management, customer experience, team engagement, marketing and business communication.

Read current issue…

Attention Sales Leaders…

more information…

On-site or remote options…

Optimize Outcomes with Personal Coaching

Picking up where traditional training programs leave off, coaching can help people turn learned concepts and personal strengths into positive action.

Ideal for sales managers, sales professionals, business leaders, and professional service providers.

Flexible scheduling options, tailored programming and proven results!

Remote Skills Development!

Given that on-site programs can involve costly and disruptive travel and down-time, and that many sales teams are geographically-deployed, we have developed highly-interactive and effective methods of conducing remote training programs, which sales leaders and sales teams of all types and tenure levels have rated as national best.

People need development if they are to grow and succeed. Our virtual programming enables people to entertain fresh ideas, share best practices, and continually improve their skills without the need for costly and disruptive travel.

Watch both performance and engagement levels soar as your team refines their approach with a spirit of continuous improvement.

More information…

Expert Facilitation

Our versatile facilitation services can help you organize and conduct dynamic events or meetings in which people are actively involved and engaged.

On-track discussions, innovative activities, action planning, and clearly-identified next steps are all part of our approach, which will help your functions take on a new level of effectiveness, saving time while enhancing the experience for all.

You can also opt for support with pre-event planning, which will help you to take an outside-the-box look at program structure and inclusions, and also help to ensure alignment with strategic goals and objectives.

Home
Services
About Us
Blog
Resources
Contact Us