Customer service, client retention and customer engagement

 

 

 
 
   
Article Archive
 
   
 

 
 

 
Article Archive —Select by topic:

Attiude | Business Development & Prospecting | Closing the Sale | Communication
 
Customer Service | Marketing | Sales Management | Selling Skills

 
 
 
  

Articles---Customer Service & Client Retention

10 Customer Service Fundamentals

When asked, nearly everyone says, "Yes, I'd like to provide excellent customer service." Here are 10 proven fundamentals for doing just that...

Read full article...


Avoiding Customer Service Employee Burnout

Customer service can be a frustrating job, and those providing this service are more prone to burnout than employees in other departments. Here are some facts and best practices for avoiding employee burnout.

Read full article...


Buyers Are...

If you were asked to complete this article’s title with only one word, which word would you choose? In other words, think about how you might fill-in the blank: Buyers Are __________. You might be surprised by at least one of the answers we've received!

Read full article...


Customer Needs: 1 Size Does NOT Fit All

Regardless of what type of business we’re in, gauging our customers' and prospects' needs is a pre-requisite to providing the best solutions and customer service; and it requires more than a "one-size-fits-all" approach. Here are a few proven best practices:

Read full article...


The Engagement Surprise!

Organizations that have embraced the emerging field of "enterprise engagement" have found it is not only possible to achieve almost any goal that involves people—including customers, distribution partners, and employees—but also, to the surprise of many, to realize a return-on-investment in the process!

Read full article...


Growth Through Strategic Customer Service

There are many components to business development and many ways to grow revenue – and strategic customer service is definitely one of the often-overlooked pieces of the puzzle.

Read full article...


Leading Customer Service: A Numerical Review

People readily acknowledge that an organization must provide "good" customer service in order to maintain their competitive position.

However, if you'd like to know the real story on the value of customer service, and on the key role an organization's leadership plays, here are some interesting statistics from a variety of sources.

Read full article...


Remind Me...

How often must we remind our customers of the value we bring to the table?

Most people agree that, ideally, they'd like to "remind" their customers many times each year; in fact, they say they'd like to keep a reminder of some sort in front of their customers as frequently as possible. This leads us to a couple of critical questions...

Read full article...


Satisfying Customers

The primary functions of any business are to get customers and keep them.

While getting customers is primarily the job of sales and marketing personnel, KEEPING those customers is the responsibility of EVERYONE in the organization, from those involved in producing the product or delivering the service, quality assurance, customer service, technical support, customer service, credit and collections, right through to the shipping personnel.

Read full article...


What Makes You Different?

What is the one thing your business or organization has that none of your competitors have?

We've asked many people in all types of organizations this simple question; and while the answers initially vary, they all ultimately agree that there is only one true and sustainable differentiator...

Read full article...


----------Back to Top----------

  

 

   

Featured Articles

What Makes You Different?
When it comes to satisfying customers or selling to them, a great many people have agreed that there is only one true and sustainable differentiator...
 

One-size Does Not Fit All
A ture story exemplifying how individualized customer service supported by comprehensive need assessment results in customer satisfaction and loyalty.
 

Did You Know?
No matter who you are, no matter what you do or what your job title might be, you are an important component of your organization's customer service effort; and every time you interact with a customer it is an opportunity for you to make a difference.


Register for
Free E-Newsletter

6 issues per year, each featuring thought-provoking articles, inspiring quotes and interesting but little-known facts about selling, business development, sales management, client retention, marketing and business communication, and more...register today!


 

 

 
 

 
 

"Paul, another great newsletter! I love those sayings. 'Who speaks, sows.Who listens reaps.' Good stuff!

Keep me on your mailing list. I really enjoy reading your articles."

Senior Recruiter
 

 

NAVIGATION
 
ABOUT
 
SOLUTIONS
 
SERVICES
 
ONLINE COURSES
 
connect with us on LinkedIn follow us on Twitter like us on Facebook

 

 

RESOURCES
 
Sales
 
Sales Management
 
Professional Services
 
60-Second Success Tips!
 
Free Article Archive

 

  Paul Charles & Associates
519 Mammoth Road
Londonderry, NH 03053
Tel: (603) 537-1190
Fax: (603) 537-1175

 
 
 

© 2016-2020 Paul Charles & Associates | JavaScript DHTML Menu Powered by Milonic