Customer Service and Client Retention



Customer Service


    "Helping people sell more
    and communicate better"

Customer Service Programs

The business world has never been more customer-driven, and consistently executing proven best practices and mastering strategic engagement and communication skills are the keys to developing and maintaining productive business relationships!

Each program is designed and tailored specifically for each client. Let us work with you to create consistent customer service excellence that will delight all of your customers — external and internal alike! A range of on-site and on-line training and coaching options are available, along with a program created specifically for healthcare professionals.

Our goal is to help your organization clearly identify strategic actions, behaviors and ongoing-practices that are brand-consistent, mission-consistent and values-consistent, and that will delight and retain your customers, helping you to emerge as a supplier and employer of choice in your marketplace.

A Proven Differentiator: Become A Supplier & Employer of Choice

Time and time again, our customer service programs have helped organizations of all types to become suppliers and employers of choice!

Restaurant Sales & Customer Service Program
Would you like to promote customer loyalty and referrals, while increasing customer satisfaction and average order size? How about applying a proven approach to engaging customers and employees that is geared specifically toward enhancing the ordering and dining experience as well as team productivity and morale?

We can help you develop your staff in a unique way by teaching them how to apply strategic communication skills and key customer service fundamentals. You'll see productivity and profitiability rise along with job satisfaction and success. You'll also see measurable improvements in:

  • Team retention/lower turnover
  • Customer experience (CX!)
  • Revenue
  • Profitability
  • And more...

Corporate & Health Care Program
Our Putting the YOU in Customer Service program has helped organizations take the first steps toward success, enhanced client retention and toward helping all team members develop a customer-centric attitude.

The seminar and longer-term support options will help people throughout your organization identify brand-consistent goals, translate those goals into actions and behaviors, and learn strategic communication protocols.

Every person, regardless of job description, can become an integral part of your customer service effort. We can help direct and facilitate broad-based implementation for people at all levels, and help you apply the results to differentiate your organization as a supplier and employer of choice.



"Nice job with today's training. Simple, straightforward and very meaningful. You really have a great way of engaging everyone...

What you’ve presented will be a really nice complement to what we want to do going forward, and your training will continue to reinforce the importance of those values."

Director of HR


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  Paul Charles & Associates
519 Mammoth Road
Londonderry, NH 03053
Tel: (603) 537-1190
Fax: (603) 537-1175


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