John Wanamaker once said, “Half the money I spend on advertising is wasted; the trouble is, I don’t know which…
Alec’s Shoes is one of New England’s most successful independent shoe stores, offering a great selection of athletic footwear, men’s…
The following reprint of today’s “makingthenumbers.com” sales tip is a solid testimonial to the importance of probing, trial closing, and…
There are many components to business development, and many ways to grow revenue; and strategic customer service is definitely one…
People readily acknowledge that an organization must provide a “good” customer experience (CX) in order to maintain their competitive position. In…
Thomas J. Watson built a worldwide industry during his 42 years at IBM, where he served as CEO and Chairman.…
Most people agree, communication is among the most frequently-used tools in today’s business world; and it is a critical component of…
Just as qualifying customers and prospects is a critical step in the selling process, it is also a necessary component…
“If at first you don’t succeed, try, try again.” Like most of us, you’re probably familiar with this phrase… but…
Employee engagement has been the topic of several posts, including our previous one; and according to recent data, is on…